Terms

Booking and cancellation

Appointments can be booked via the booking link on this site, or by contacting the practice directly. A free 15-minute consultation call is available to discuss whether we are the right fit before you book an appointment. We ask for at least 24 hours' notice for any cancellation or change. Late cancellations (under 24 hours) and missed appointments may be charged to compensate the clinician's reserved time.

Clinical scope

Physiotherapy is delivered by physiotherapists registered with the Health and Care Professions Council (HCPC); nutrition and dietetic guidance is provided within the scope of dietetic practice. All treatment follows a thorough assessment. We reserve the right to decline any treatment where it is not clinically indicated, not in your best interest, or unsafe given your medical history, and we will refer you to your GP, an A&E department, or a relevant specialist where the presentation requires care outside the scope of physiotherapy.

Consent

Verbal informed consent is obtained for every assessment and treatment. Consent covers the specific techniques to be used (manual therapy, exercise prescription, dry needling, soft-tissue work, shockwave therapy, Reformer Pilates), expected outcomes, possible adverse responses, and the agreed home-exercise programme. You may withdraw consent and end any treatment at any time without explanation. Dry needling and shockwave therapy, where used, each have their own defined contraindication list, which we screen for before treatment.

Records and follow-up

You are entitled to a written summary of your assessment, working diagnosis, and treatment plan after every visit. Subsequent appointments include reassessment against baseline measures from your first session. Discharge happens by mutual agreement when you have the tools to manage independently — there is no expectation that you complete a fixed number of sessions.

Liability

All clinicians carry full professional indemnity insurance. Adverse responses to treatment, while uncommon, can occur — we discuss the relevant risks with you before any technique we believe carries material risk in your specific case.